I received word today from MakerBot, that my order for their new product, the Replicator, is delayed. Although the e-mail I received refers specifically to my order, I believe this likely applies to all Replicator orders, as my order was placed just after the original product announcement. This isn’t entirely unexpected, as MakerBot is a young company, with a new and experimental product. Nonetheless, I am still a little disappointed, maybe because I’ll have to hang on to my excitement a little longer… or maybe because they decided to take cash up front. Their e-mail didn’t include a new estimate for an updated lead time, I’m hoping MakerBot Support gets back to me on that soon. In the meantime their website is now showing an 8 week lead-time instead of 6 for new orders. Here is the full text of the original e-mail:
Update 1: According to MakerBot support “worst case scenario” is an additional two week wait.
Update 2: It took awhile but my Replicator has finally arrived.
Hello from MakerBot Industries!
We’re running late with your order for a MakerBot Replicator. We’ve put together a testing program for each MakerBot so that they’ll leave the Botcave in tiptop shape and it turns out that doing things right takes time. In this case, it’s taking a little more time than we expected.
We’ve added a swing shift to deal with the increased demand and we’ve implemented additional Quality Assurance processes to ensure that your Replicator will work as intended when you receive it. Instead of rushing orders that may not be ready out the door, we’re testing these first Replicators with special care.
We thank you for your patience with us during this process. We know it’s tough to wait, but we know you’ll be glad that you did.
Thanks for giving us a little more time with your order.
If you have questions or comments, we’ll be here to help at firstname.lastname@example.org.
CEO MakerBot Industries